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Frequently Asked Questions

This section of our website is dedicated to answering the most commonly asked Technical Support questions. These questions and their corresponding answers are grouped within the following sections:

Installation Hardware / Software installation issues including initially configuring a new security device.
General Configuration      Security device configuration issues outside of initial installation or specifics about configuring firewall rules, etc.
Firewall Configuration Specific questions regarding configuring firewall rulesets, security policies, etc.
Other Questions not relating to the categories listed above.


Most Frequently Asked Questions

  1. Why haven't my changes taken effect?
  2. The CSM Configuration Wizard tells me it can't locate my device!
  3. Why is my GG-OS device telling me it's "ready for evaluation (time limit in effect)"?
  4. What did SafetyNet just download? or What software updates are available via SafetyNet?
  5. Which Ethernet device is which?
 

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