GG-OS has the following hardware requirements:
- Pentium-class computer system (Pentium II recommended)
- 250MB (1GB recommended) IDE Hard Drive
- 48MB (64MB recommended) System RAM
- Two PCI Ethernet Network Cards
- IDE CDROM Drive
Please Note: GG-OS does not support the following hardware at this time:
- ISA Ethernet cards other than the 3COM 3c509.
- Serial ATA
- IDE or SCSI RAID Controllers
- SCSI hard drive or CDROM devices.
- PCMCIA / PC-Card Ethernet devices.
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GG-OS will not boot in systems with more than 1024MB (1GB) of system RAM.
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- Does the computer system you are trying to install GG-OS onto
meet the minimum system requirements?
- Has the computer system BIOS been configured to allow booting from the
IDE CDROM Drive? (For more information, please refer to your computer
system or motherboard manufacturer's documentation on how to do this.)
- Does the system BIOS Boot Device sequence list the CDROM Drive before
any internal hard drives? (For more information, please refer to your
computer system or motherboard manufacturer's documentation on how to do
this.)
- Have you inserted the correct CD into the CDROM Drive? (i.e. the GG-OS
CD, not the CSM CD.)
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Are you sure that the computer system you are trying to install GG-OS onto
meets the minimum system requirements?
If the install process is reporting that it couldn't find any (or only one)
Ethernet Network card, you are using a network card that is not compatible
with Gateway Guardian. If you are using PCI Ethernet cards or "On-board
Ethernet" (a motherboard with integrated Ethernet support), please
contact NetMaster Technical Support (via email at
support@netmaster.com) to let us know the manufacturer, make, and model
of the Ethernet device you are using. NetMaster supports almost every PCI
Ethernet card available, but if you're using one that's not currently
supported, we'd greatly appreciate your feedback so that we can make every
attempt to add support for your device in a future update release.
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NetMaster SecurityBlades (GG-Blade and GG-EXT) are labelled as to which
Ethernet port is to be connected to the External (untrusted) network and
which is to be connected to the Internal (trusted) network. The two ports
are labelled Ext and Int respectively.
However, on GG-OS devices it's a little more difficult to determine which
Ethernet device will service the Internal or External networks.
On GG-OS, the easiest way to figure out which device is your Internal port
is when first configuring the device. Before running the Configuration
Wizard, plug both Ethernet interfaces into your local area network. Once
CSM has detected the GG-OS device and has assigned it an IP Address, simply
open a DOS Window and try pinging the device.
(Run "ping -t ip.address.of.device".) Once you are
pinging the device and getting responses, unplug each of the Ethernet cables
from the device in turn. The cable that causes the device to stop responding
to pings from your DOS window will be the Internal interface of the device.
At this point, you can plug the External interface into the appropriate
location - i.e. your Internet connection.
Once you have determined which Ethernet port is to become your Internal
interface, you should somehow mark it as such for future use.
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The process of setting up a new NetMaster security device involves getting
it up-and-running on your local Ethernet network and then locating and configuring
it using the Configuration Wizard with the CSM device management software.
Right after providing your device Serial Number, the Configuration Wizard will
begin "searching" your local network, looking for an unconfigured security device.
If one is not found, an error dialog will pop up informing you of that fact.
If you are having trouble locating your device using the Configuration Wizard,
consider the following:
- Does the security device appear to be operational?
- If you are using GG-OS, did it completely bootup without errors
and does it display a message onscreen indicating that it is
"Waiting for an IP from CSM"?
- If you are using a GG-Blade or GG-EXT device, are the link lights
lit up on the back of the device?
- If you are using GG-Blade or GG-EXT, did you wait long enough for the
device to fully start before trying to locate it? (This startup process
can take 2-3 minutes from the time the host computer is powered on or
from the time you pressed the security device's reset button.)
- Are you running any Personal Firewall software on the workstation running
CSM that might be interfering with communications between CSM and the
unconfigured security device?
- Do you have both PCI Ethernet devices on the GG-OS device plugged into the
local network? If you have one cable plugged into the local network and
the other into "the Internet" (i.e. the external connection), try swapping
the Ethernet cables on the back of the GG-OS device and try again.
- Are CSM and the unconfigured security device attached to the same physical
Ethernet network segment? (i.e. There cannot be any routers or bridges
between them.)
- Are you running intelligent Ethernet switches that may be blocking certain
types of broadcast traffic?
- Are you running intelligent Ethernet switches that may be separating your
physical network into multiple VLAN segments?
If you've answered "yes" to any of the above, make changes as necessary and
try again.
If, after working through the points above, you still cannot locate your security
device, as a last resort, do the following:
- Change the IP Address of the workstation running CSM to 192.168.99.100.
- Try pinging the security device at 192.168.99.99. If you cannot ping
the device, you have an Ethernet network connectivity problem or the
security device has either not been booted successfully or has already
been configured. If you think it might be a network connectivity issue,
directly connect the workstation running CSM to the unconfigured security
device using an Ethernet cross-over cable and try pinging again. If you
still cannot ping the device, consider Resetting to Defaults if
you're using a GG-Blade or GG-EXT, or read the system console of the
GG-OS device for clues as to what might be going wrong. If you still
cannot ping the device, send an email to
support@netmaster.com.
- Once you can ping the device directly at 192.168.99.99, run the CSM
Configuration Wizard again and try locating the device just as you tried earlier.
- The Configuration Wizard will most likely recommend an IP Address for
the device of 192.168.99.254. Accept this recommendation for now.
- Proceed through the rest of the Configuration Wizard until the device
has been fully configured and created within CSM.
- At this point, go into your device configuration via DeviceName /
Device Configuration / Network Properties and, on the "Internal" tab,
change the IP Address from 192.168.99.254 to whatever you will be using
on your Local Area Network.
- Upload settings to your device. At this point, you will no longer be
able to ping your security device because it is configured on a different
IP subnet than your workstation running CSM - which is still configured
with 192.168.99.100.
- Change the IP Address of your local workstation from 192.168.99.100 back
to whatever it was originally set to.
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In rare situations, some people have reported having trouble locating their security
device, even after reviewing and discounting the possible sources of problems as
outlined above.
If this is true for you, follow the steps below to bypass the "Locate Device" step in
order to manually configure your security device.
Please Note: This procedure assumes that you are configuring one security
device that has been booted and is currently running with
Factory Default Settings.
-
Change the IP Address of the workstation running CSM to 192.168.99.100.
-
Open a DOS Command Prompt and verify that you can now reach the unconfigured
security device through the network by pinging 192.168.99.99 as per the
following command:
ping -t 192.168.99.99
If you are not getting ping responses (i.e. you're getting "Request timed out."),
you have a network connectivity issue that must be resolved before you can
continue with setting up your security device. Try swapping the Ethernet cables
on the back of the unconfigured security device in case they're plugged into
the wrong ports (i.e. backwards). Configure another computer on the same physical
network with an IP Address of 192.168.99.101 and see if it can ping either of
192.168.99.99 or 192.168.99.100 and vice-versa in order to determine where the
problem might be.
Unfortunately, additional troubleshooting for a network connectivity problem is
beyond what can be discussed here. Hopefully the above might give you some hints
as to what to try. Otherwise, please contact your Network Administrator for
additional assistance or send a detailed message to
support@netmaster.com and we'll try to help as best we can.
-
Restart the CSM application. (This is required after an IP Address change.)
-
Start the Configuration Wizard (if not started already) and choose
Advanced Setup on the first screen of the wizard. Click Next to
continue.
-
When asked to select between "Setup a Device" and "Locate a Device",
choose Setup a Device and click Next to continue.
-
Follow through the steps of the wizard, providing the necessary settings to
configure your device according to your needs.
-
Near the end of the Configuration Wizard, a dialog box entitled CSM Monitoring
Agent will pop up onscreen. Click No to close this dialog.
-
At this point, you will notice the device has been created within CSM. (Notice
your device name appearing in the tree-view of the main CSM application window
currently located "underneath" the open Configuration Wizard dialog.)
-
The Configuration Wizard will now allow you to upload your initial configuration
to the security device. Provide 192.168.99.99 as the Device IP Address.
The password to use depends on the type of NetMaster security device you are
trying to configure as per the following:
- NetMaster SecurityBlade (GG-Blade or GG-EXT): The default password
for your device is the Serial Number that was provided to you. (It can be
found on a label on the back of the PCI card (for GG-Blade) or on the
bottom of the case (for GG-EXT).
- NetMaster GG-OS (Gateway Guardian Operating System): The default
password for your device, while running with Factory Default Settings, is
canada.
Type in the appropriate password (as per the above) and click the OK
button to upload your new configuration to the security device.
-
Once the configuration has been uploaded to the device, it will be up-and-running
and fully functional.
-
Please Note: If, during the Configuration Wizard, you assigned the
security device an IP Address of something other than 192.168.99.xxx, you will
now need to change the IP Address of your local workstation before you will be
able to connect to the device again.
-
At this point, feel free to further modify the
configuration of the device as necessary to suite your particular needs. Be sure
to remember to re-upload any changes you've made, though, or they won't
get implemented!
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